Pricing and Terms of Business
Do you have minimum quantities?
Yes, we have a minimum of 25 orders per month.
Are there any set up fees?
No, we do not charge for platform integration as long as we have a pre-existing connection. Our cloud-based software, Mint Soft offers over 60 marketplace and 80 courier integrations from a single platform. There is a monthly charge of £25 should you wish to integrate a new connection not included.
How long are your standard contracts?
We offer our customers an initial 12-month contract. The majority of our customers however have worked with us for many years, even decades. Speak to the team to discuss your individual requirements.
How do you charge for storage?
For simplicity and transparency, we charge a price per cubic metre, per week.
How much does your fulfilment service cost?
Prices start from £0.95 per item.
Are your shipping rates competitive?
With 45+ years in the industry, shipping millions of products, we have earnt fantastic rates with the most trusted carriers that we pass onto our customers directly.
Fulfilment
Do you integrate with ecommerce platforms and marketplaces?
Yes. We integrate with major platforms to give you real-time order and inventory visibility.
How quickly can you process orders?
Our structured Goods In and pick and pack workflows ensure fast, accurate dispatch that supports both daily orders and peak periods.
Do you offer two-person delivery options?
Yes. We work with trusted two-person partners for oversized or delicate items.
Do you specialise in handling bulky or fragile items?
Yes. Our processes are designed specifically for furniture, homeware and high-value goods.
Do you handle returns?
Yes, please speak to one of the team about your requirements or visit our reverse fulfilment page to find out more.
Do you offer any other services?
Yes, we offer a host of services, including, but not limited to; QC, product grading, bespoke reverse logistics solutions, packing, labelling, sewing, cutting, packaging consultancy, product management and cleaning. We also offer a range of marketing services including product photography, videography and print services. We are happy to discuss how we can work with you on any other services relating to your storage and fulfilment at AP+.
I’m currently using another fulfilment provider, how do I transfer to you?
We can help you transfer any stock across to our warehouse whilst ensuring the move is as seamless as possible, including transportation throughout the UK. Please speak to one of our team to discuss further.
Platform Integration
Which Ecommerce platforms do you integrate with?
We can integrate with 20+ shopping carts, such as Shopify, Magento and WooCommerce, 60+ Marketplaces, including Amazon, Ebay, Etsy, Wayfair and Wowcher amongst many others. Our real time system also offers 80 courier integrations, including DPD, DX, DHL, Pallex, Panther, Tuffnells.
What does your system do?
MintSoft offers our customers a single platform with real-time visibility and traceability to manage your online shops across multiple channels, marketplaces, inventory and couriers 24/7.
How do I send my files to you?
Use our API integration to view your information clearly and simply within Mint Soft or export the data if you prefer to CSV with the easy to use export builder. Your account manager will be able to assist with any questions you may have.
Do you sync stock to our website?
Yes we do. Our warehouse management system integrates with over 60+ ecommerce sites so stock is updated in real-time from the moment it arrives at our warehouse, to when it lands with the customer.
How is the order status for fulfilled orders updated on my website?
You log in to your AP+ Mintsoft account and as soon as your orders have left our warehouse, the report will be active, daily.
Can you integrate with more than one website?
Yes we can. We can divide your stock by website platform so the correct quantities are allocated to each site.
I use a small independent courier – can I integrate?
Yes we can add a courier of your choice to integrate with our system. Please speak to our team on the best options for this.
Shipping and Insurance
Which parcel carriers do you use for under 30KG?
DPD, DHL, DX, Hermes, Yodel
Do you offer white glove delivery and assembly?
Yes. We work with some of the best home delivery services in the UK, who offer 1.5 (2-man light) and 2-man delivery doorstep and room of choice tracking and 3 stage customer communication. For furniture items, home installation services are available on request. Carriers include BJS Home Delivery, Panther, DX, DHL international, Tuffnells.
Can you ship my container from overseas to your warehouse?
Yes, we offer competitive pricing on freight forwarding, through customs and to our warehouse, including arranging deferment accounts. Please speak to one of the team for more information.
Do you offer bulk shipping globally?
Yes we have global container shipping available. Please ask the team for more information.
I need different carriers for different products – how do you manage this?
Our carrier management software MintSoft offers our customers the ability to ‘set rules’ for product shipments.
Can I use my own carrier?
Yes, please speak to our team for more information.
Who insures my products in transit and storage?
We have in-house insurance specialists, providing solutions for every aspect of your storage and logistics, including stock through put to insure the flow of your goods from the source of production to its final destination.
Product Types
What types of products do you handle?
Furniture, Homewares, Large heavyweight equipment, Pharmaceuticals, healthcare products, Gym equipment (Commercial and Personal), active wear, PPE, fancy goods.
Are you a bonded warehouse?
No
Do you store dangerous goods?
Yes we have in-house DGSA specialists. Please speak to our team for more info.
I understand you store Laboratory equipment – Do you decommission and recommission?
For all Laboratory enquiries, please speak to our Global Laboratory Logistics and Storage division, Aport – www.aportglobal.com